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Decision makers too reliant on gut feeling?

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According to a new report from Arelion (formerly Telia Carrier), a third (32%) of business leaders admit that over 50% of their decision-making process is based on emotional response or ‘gut feel’ when choosing a network provider. Decision-makers in the US are particularly driven by emotion, with 46% attributing over half of their decision-making processes to it. The survey was conducted in the US, UK, France and Germany, and the report “The Quest for Network Quality in 2022” provides...

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Rising customer expectations makes “exceptional” the new service baseline

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New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business performance.

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Orbus Software and Lucid Software partner

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Combining iServer365 and visual diagramming enables faster data-driven decision making.

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Data access challenges thwarting European CEOs’ aims to become data-driven intelligent organisations

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62% of European organisations have issues leveraging their data due to the lack of proper data access governance.

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Two-thirds of European SMBs yet to fully optimise their business for hybrid working

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New Dynabook research shows almost half of European SMBs are losing at least 12 working days a year per employee to IT downtime.

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NEWS

Majority of IT professionals investing just 20% of their budget in IT management

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SolarWinds IT Trends Report 2022 reveals progress is hampered by low investment.

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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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