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Modern business communications required to support hybrid work

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Mitel has shared the findings of a business communications research survey conducted by analyst research firm Techaisle, which unveils crucial insights into the wide-ranging needs of organisations seeking to modernise their business communications to support hybrid work.

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NEWS

Microsoft unveils new research and technology to bridge the disconnect between leaders and employees

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Microsoft expands Microsoft Viva platform to connect employees to company culture, business goals and one another.

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3 out of 4 of European businesses have invested in AI for CX

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75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions. The findings also reveal European executives see investing in cloud and AI as becoming central to CX strategy.

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Skills gap threatens digital transformation

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Competing priorities and skills shortages in IoT, AI/ML data science and robotics undermine potential progress in IT/OT convergence and security.

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NEWS

DX investment boosts employee wellbeing

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Employees from organisations with high quality DEX report over 75% less downtime and are 30% less likely to leave their employers.

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Companies shift 'left and right' for quality, secure application code

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The balance of deploying secure applications vs. time to market continues to be the biggest risk to organizations.

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Tata Consultancy Services to transform customer experience through TCS BaNCS based platform.
Two-thirds (66%) of UK consumers would choose text-based channels over speaking with a live...
Lakeside Software’s DEX packs drive enterprise IT agility, green IT, and employee well-being by...
UK employees are confident about how their organisation responded to COVID-19 challenges, and are...
Vizibl, the leading SaaS platform for Supplier Collaboration & Innovation, has joined Tech Zero, a...
Significant opportunities to improve CSR performance, increase profitability and accelerate...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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