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Rekord gives Zendesk a richer ticket

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Foehn’s new Rekord application makes Zendesk support ticketing a great deal richer as an information source, by linking in customer-delivered information from emails, websites, phone calls, and social media sources such as Twitter and Facebook

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BridgeSTOR introduces Global Cloud File Management and Sharing

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BridgeSTOR, LLC has announced the latest member of its Coronado family of Cloud Storage and Gateway products. BridgeSTOR’s Coronado Synchronization Server enables business enterprises, government entities and other users of Amazon Simple Storage Service (S3®), public object storage and private cloud storage to easily and securely access cloud-resident data from multiple locations world-wide without regard to the data’s physical location.

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CENX introduces utilization management

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Enhances capacity planning and Ethernet services visualization.

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Healthy, secure data repository

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New service protects healthcare databases and applications, reducing the scope of compliance and time to audit for healthcare IT organisations.

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ManageEngine introduces change workflows to ServiceDesk Plus

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ManageEngine has announced the general availability of change workflows for its flagship ITIL-ready help desk software,ServiceDesk Plus. The move lets IT teams define a systematic way of initiating and implementing a change and automate the entire process. An online demo of the ServiceDesk Plus change workflows is available athttp://demo.servicedeskplus.com/.

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AMS-IX New York receives Open-IX certification

AMS-IX New York qualifies as one of the first neutral and distributed Internet exchanges in North America.

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Apptio extends its market leadership in FinOps, strengthening cloud savings automation with new...
Bell Cyber launches managed cybersecurity service for Canadian SMEs, leveraging WatchGuard...
Pluribus Networks has introduced a significant expansion of its distributed cloud portfolio...
SSE Enterprise Telecoms has ordered a new fibre route in order to connect its 12,000km UK-wide...
Banco ABC Brasil has selected Informatica to modernise customer experience with a cloud-first...
Service Leadership, Inc.®, a ConnectWise solution, has released the findings of its Service...
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Solve 2015: London - Andy Williams, Rackspace

Solve London - How Great Support Matters in a SaaS World.

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