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Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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SUSE Cloud 4 now available, featuring Ceph distributed storage

Latest SUSE Cloud also includes advanced VMware capabilities plus enhanced scalability, automation and availability to ease enterprise OpenStack adoption and reduce costs.

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Unisys wins contract worth up to 28 million dollars

Defense Information Systems Agency selects Unisys to continue supporting the department's enterprise resource planning, systems management and other activities.

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Security breaches can go undiscovered for weeks

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Tripwire, Inc has announced the results of a survey of 215 attendees at the Black Hat USA 2014 security conference in Las Vegas, Nevada.

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Survey reveals importance of hosting outsourced data locally

80% of IT decision makers agree that backing up their organisation’s vital information near their offices gives them peace of mind.

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Increased demand for web apps hampered by lack of critical penetration

Inevitable growth of web apps leading to innovative new use cases yet many organisations still struggle with security implementation and testing.

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Rackspace Technology migrated Central and North West London NHS Foundation Trust (CNWL)’s IT...
Exploring Keysight's new solution for error performance validation in AI-focused data centres,...
Rackspace Technology has worked with Microcomputer Consulting Group (MCG), a leading IT outsourcing...
The marketing automation company drives success for its clients with digitally-driven...
Rackspace Technology is supporting BMG, the fourth biggest global music company in the world, with...
Qumulo partners with Google to offer Qumulo file storage on the Google Cloud Platform (GCP),...
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Solve 2015: London - Andy Williams, Rackspace

Solve London - How Great Support Matters in a SaaS World.

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