Almost two thirds (65%) of contact centre employees believe that the introduction of automation and robotic technology is an opportunity to learn new skills and grow their role within the business, while 66% believe these technologies will have an overall positive impact on their role.
Read MoreBlockchain, one of the most hyped emerging technology trends generates much controversy; with proponents and opponents in generous measure. Watch our experts explore the questions and trade-offs to consider while evaluating enterprise blockchain.
Read MoreForcepoint’s Dr Margaret Cunningham shares insight on how human bias can impact decision making and business outcomes, offering unique guidance on overcoming bias through human understanding combined with advanced behavioural analytics.
Read MoreArtificial intelligence (AI) developer and thinktank Fountech.ai has announced its partnership with London-based blockchain consultancy firm Bloktide.
Read MoreCyber Security Services, an emerging cyber security consulting company, has released its top 10 strategies for securing IoT (Internet of Things) devices.
Read MoreUK Connected and Automated Mobility Roadmap (CAM) to 2030 pinpoints 500+ milestones required to get self-driving vehicles on Britain’s roads in the thousands by 2030.
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