Caution - playing the GenAI long game pays dividends

Eric Johnson, Chief Information Officer at PagerDuty, discusses the findings of the company’s recent Generative AI survey, explaining how many organisations remain mistrustful and nervous of the technology, to the extent that they may well have paused usage in order to establish guidelines and policies, while understanding that, if they do not deploy GenAI, they risk falling behind their competitors. Eric provides some excellent advice to help end users understand how best to make a success of GenAI and to avoid getting caught up in the hype.