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Delivering deeper understanding of customers

Zendesk, Inc. has launched Insights, its next-generation analytics tool for organizations to measure and visualize the impact of their customer service interactions managed through its cloud-based customer service platform.

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Cabinet minsters fail to see the big picture in shift to SMEs

Cabinet Ministers are failing to grasp the bigger picture behind the government’s move to embrace IT services supplied through SMEs says Peter Groucutt, managing director of Databarracks. This is following comments that small firms are apparently unable to effectively support the IT...

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Severnside Housing moves in with Shavlik

Patch management solution helps Severnside Housing gain greater control of IT and allows the organisation more time to help resolve community queries. The solution will improve Severnside Housing’s software patching capabilities, ensuring that sensitive data is secure and all software is...

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Volta announces C4L PoP

C4L chooses Volta to expand their private fibre-optic 1-100Gb coreTX network in Central London.

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Westcoast selects Ensim Automation Suite

Westcoast Limited, a leading UK distributor for vendors including HP, Microsoft, Apple, Toshiba,...

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LDeX Group makes plans to enhance connectivity offering with the addition of a LINX virtual PoP

LDeX Group plans to enhance its connectivity offering with the addition of a virtual PoP from the...

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Mirantis opens office in France to deliver zero lock-in OpenStack solutions to European customers

Experienced local team brings real-world expertise in OpenStack development, deployment and...

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Data analytics is top priority when driving firm efficiency at Sutherland Asbill & Brennan LLP

Law firm Sutherland Asbill & Brennan LLP is always looking out for ways to improve firm...

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Calyx extends management services portfolio

Calyx has significantly extended its Managed Services portfolio, offering more proactive customer...

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Appirio continues European growth

Appirio, a global cloud consultancy, has announced a number of high profile customer wins, a...

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Racks deliver a ‘feature rich, affordable solution’

Power management company Eaton has launched the RE Series IT racks as part of its IT infrastructure...

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Videos

In this interview, Devang Mehta, Co-Founder & Director of Operations and Customer Success at Infrassist, explains how MSPs can move beyond reactive operations to build structured, scalable frameworks for...
Simon Kerr, head of heat networks at EnergiRaven, discusses the recent analysis from EnergiRaven and Viegand Maagøe finds that projected growth in data centres will produce enough waste heat to warm millions...
Mike Nagus, CEO of LiNova, a battery tech company, talks backup power infrastructure, UPS and battery technologies – comparing and contrasting traditional approaches and solutions with some of the emerging...
Unveiling the science of nickel-zinc (NiZn) batteries. In this video we break down the advantages behind our remarkable chemistry. Discover the key factors that contribute to NiZn's exceptional power, safety,...

Expert Opinions

IoT-Enabled Components and the Next Phase of Data Center Infrastructure. By George Connelly, Strategic Business Analyst at Wesgarde.
New research shows water use by data centers worldwide will more than triple by 2050, impacting water-stressed regions the most. Water scarcity poses a material risk to data center operations and expansion....