Delivering deeper understanding of customers

Zendesk, Inc. has launched Insights, its next-generation analytics tool for organizations to measure and visualize the impact of their customer service interactions managed through its cloud-based customer service platform.

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Cabinet minsters fail to see the big picture in shift to SMEs

Cabinet Ministers are failing to grasp the bigger picture behind the government’s move to embrace IT services supplied through SMEs says Peter Groucutt, managing director of Databarracks. This is following comments that small firms are apparently unable to effectively support the IT...

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Severnside Housing moves in with Shavlik

Patch management solution helps Severnside Housing gain greater control of IT and allows the organisation more time to help resolve community queries. The solution will improve Severnside Housing’s software patching capabilities, ensuring that sensitive data is secure and all software is...

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Volta announces C4L PoP

C4L chooses Volta to expand their private fibre-optic 1-100Gb coreTX network in Central London.

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Westcoast selects Ensim Automation Suite

Westcoast Limited, a leading UK distributor for vendors including HP, Microsoft, Apple, Toshiba,...

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LDeX Group makes plans to enhance connectivity offering with the addition of a LINX virtual PoP

LDeX Group plans to enhance its connectivity offering with the addition of a virtual PoP from the...

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Mirantis opens office in France to deliver zero lock-in OpenStack solutions to European customers

Experienced local team brings real-world expertise in OpenStack development, deployment and...

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Data analytics is top priority when driving firm efficiency at Sutherland Asbill & Brennan LLP

Law firm Sutherland Asbill & Brennan LLP is always looking out for ways to improve firm...

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Calyx extends management services portfolio

Calyx has significantly extended its Managed Services portfolio, offering more proactive customer...

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Appirio continues European growth

Appirio, a global cloud consultancy, has announced a number of high profile customer wins, a...

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Racks deliver a ‘feature rich, affordable solution’

Power management company Eaton has launched the RE Series IT racks as part of its IT infrastructure...

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Videos

Benoit Fleury, CPO Business Director at Corning, explains how Corning is collaborating with GlobalFoundries to develop detachable fibre connector solutions for the GF Fotonix™ silicon photonics platform. The...
Chris Gilmour, CTO of Axians UK, explains how Axians, the ICT brand of VINCI Energies, and Nokia are deepening their strategic collaboration to drive the next phase of communications infrastructure and mobile...

Expert Opinions

This article was developed jointly by engineers from Black & White Engineering’s global offices, with contributions from: Wyn Turnbull, Yiping Lin, Niamh O’Halloran, Wesley Daniel, Rashi Negi, Aurore...
By Andrew Dodd, HPE Storage Worldwide Marketing Communications Manager, the LTO Program.
By Rohan Vaidyanathan - Vice President, Content Intelligence, Hyland.