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NEWS
Customer service - the future is virtual
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Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.

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Where next for the agritech revolution?
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The race is on to become the dominant digital platform in the agriculture sector, harnessing technologies that boost agricultural productivity through data capture and integration, according to new research from PA Consulting Group.

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Gatwick is world’s first major airport to introduce a cloud-based Flight Information System
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Gatwick’s 1200 cloud-based screens take up only 3Mbps – making the system extremely fast and responsive.

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Filestream’s EDMS supports GDPR compliance and rapid business growth at Kingsley Healthcare
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File Stream integrates with DocuSign to provide a digital signature and contract exchange solution for patients and staff.

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NEWS
Sharp rise in concern over digital threats

Lack of internal resources and exploding cybercrime a ‘perfect storm’ for CISOs and their...

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European Commission awards Wiraya ˆ2m to stimulate artificial intelligence innovation in Europe

Wiraya Activation Intelligence will use machine learning to help mobile operators serve millions of...

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NEWS
Digital workplace survey – poor communication is reducing staff productivity

A major digital workplace survey of senior IT executives - across 100 medium to large...

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South Gloucestershire selects Civica Digital as transformation partner

New contract with Civica Digital will help boost customer satisfaction and future-proof the council.

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NEWS
Self-service and AI are redefining how consumers view customer service

Two-thirds (66%) of UK consumers would choose text-based channels over speaking with a live...

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NEWS
Inertia threatens digital change

A new report released by Harvard Business Review Analytic Services in association with DXC...

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Digital platform offers Robotic Process Automation as a Service

DXC Technology has launched DXC Agile Process Automation (APA), a new digital platform that...

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NEWS
Two thirds of channel companies eager to enter into new partnerships

Nearly two thirds (61%) of channel businesses are looking for new companies to partner with...

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NEWS
Six ways AI will develop in 2018

By Kriti Sharma. VP, Artificial Intelligence at Sage.

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Software AG names Sanjay Brahmawar as new Chief Executive Officer

The Supervisory Board of Software AG has appointed Sanjay Brahmawar (47) as the new Chief...

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Videos

Rob Coupland, CEO at Pulsant, discusses the company’s £10 million investment in its Milton Keynes data centre to provide high-density, sovereign compute capacity to support AI transformation, with plans to...
Data Centre World 2026
Nancy Hammervik, Chief Channel Officer at GTIA, shares insights from 40 years in the tech channel. She explains how community, mentorship, and a “member-first” mindset drive real impact in the industry....
Antoine Jebara, Co-Founder and GM of Channel & Alliances at JumpCloud, explores how managed service providers can move beyond transactional roles to become true business partners. He dives into practical...

Expert Opinions

By Alistair Barnes, Head of Mechanical Engineering at Colt DCS.
By Matt Evans, CEO at Apx Data Centre Solutions.
Neal Griffiths, Chief Experience Officer at Matrix Booking explores how human-centred design, underpinned by evidence and empathy, is redefining how organisations create flexible, inclusive and high-performing...