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Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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SUSE Cloud 4 now available, featuring Ceph distributed storage

Latest SUSE Cloud also includes advanced VMware capabilities plus enhanced scalability, automation and availability to ease enterprise OpenStack adoption and reduce costs.

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Red Hat Enterprise Linux 6.6 Beta now available

Red Hat has announced the beta release of Red Hat Enterprise Linux 6.6, the latest version of our Red Hat Enterprise Linux 6 platform.

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New hospital data centre project

Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust awards Secure I.T. Environments.

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End user survey sheds light on the application’s importance

Ninety-four per cent of UK business end users say application performance and availability affect...

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Unisys wins contract worth up to 28 million dollars

Defense Information Systems Agency selects Unisys to continue supporting the department's...

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Survey reveals importance of hosting outsourced data locally

80% of IT decision makers agree that backing up their organisation’s vital information near...

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Increased demand for web apps hampered by lack of critical penetration

Inevitable growth of web apps leading to innovative new use cases yet many organisations still...

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VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an...

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Scalr introduces Cloud Cost Analytics

Scalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad...

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Big Data event to showcase opportunities for business

A national provider of IT infrastructure is staging an event in the Sheffield City Region to show...

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Splunk introduces the Splunk App for Stream

Splunk Inc. has announced the general availability of the Splunk® App for Stream. This app...

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Videos

Trane at DCW Frankfurt 2025 – Interview with Kevin Blumberg

We spoke with Kevin Blumberg from Trane during Data Centre World Frankfurt 2025 to get his thoughts on the company’s role at the event and its contributions to the data centre industry.

WOMEN IN THE CHANNEL – SAL KING, SCALEFUSION

Sal King, Channel Sales Manager for the UK and Ireland at Scalefusion, discusses the company’s expansion into a new region as part of the company’s commitment to meeting the growing demand for enterprise...

Datacloud delivers record-breaking experience

Annabel Helm, Managing Director, Datacloud, techoraco, outlines the success of the Datacloud Global Congress 2025 - celebrating 20 years of bringing together data centre and digital infrastructure...

Importance of AI-ready data

Jesse Todd, CEO of EncompaaS, explains that as data volumes explode and AI evolves at a rapid pace, ignoring unstructured data is no longer an option. Intelligent information management platforms help...

Expert Opinions

Why clean data and robust ID verification are essential for cybersecurity today

By Barley Laing, the UK Managing Director at Melissa.

Infrastructure Under Pressure: How AI Is Forcing a New Approach to Data Centre Design

By Jon Abbott, Technologies Director - Global Strategic Clients at Vertiv.

Can we power AI-driven data centres without derailing Net Zero progress?

By Javier Cavada, President & CEO EMEA, Mitsubishi Power.

Enhancing hyperscale strategies with edge data centres

By Hans Nipshagen, Vice President Channel at nLighten.

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