Auvik launches AI agents for IT operations

Auvik has launched Auvik Aurora, AI-powered IT agents designed to help IT professionals proactively manage, troubleshoot, and optimize their networks. Purpose-built for network and infrastructure management, Auvik Aurora works out of the box with no complex setup or AI tuning required. Auvik AI agents are uniquely grounded in Auvik’s vast data repository, built up over 15 years of SaaS-based network management, enabling insights and recommendations informed by real-world IT complexity. Auvik is releasing a succession of AI-powered features to help IT teams resolve tickets faster, reduce escalations, and stay ahead of network and infrastructure issues.

With IT teams managing more devices, applications, and services—while responding to more alerts and remediating more security vulnerabilities than ever before—the widening gap between what needs attention and what gets attention creates even more risk. Auvik AI agents help bridge this gap by delivering actionable guidance based on real-time network context, intelligent alerting to surface high-impact issues first and reduce noise, and proactive lifecycle and security management to prevent outages before they happen. 

“Auvik has long been the system of record for thousands of clients’ networks and infrastructure. Auvik Aurora is built directly on top of our unrivaled dataset of real-world complex IT environments,” said Doug Murray, CEO of Auvik. “Since its early days, Auvik’s framework for network management has been ‘See, Tell, Do’: gain complete visibility, surface the issues that need attention, and drive automation to resolve them. Auvik Aurora builds on this vision, further empowering IT technicians to prevent network and infrastructure issues and reduce mean time to resolution when issues do occur, while helping our partners uncover revenue opportunities. This is just the beginning, as Auvik will continue to invest significantly in enhancing our agentic AI offerings to lead the future of IT and network operations.”

Auvik AI agents leverage real-time network data—including topology, device relationships, performance data, lifecycle status, and security vulnerability data—to deliver actionable recommendations, prioritize alerts by impact, and guide faster issue and ticket resolution. With thousands of organizations trusting Auvik to power their IT operations today, Auvik AI agents are uniquely suited to leverage network and client-specific data to provide contextual recommendations and tailored network actions, improving effectiveness over generic LLM responses.

“Auvik Aurora enters the market with a meaningful advantage, as it is built on the rich and diverse dataset Auvik has already established through its cloud-based platform,” said Shamus McGillicuddy, VP of Research, EMA. “Our research shows only 44% of IT organizations are fully confident that the quality of their network data can support AI-driven network management. As organizations continue to learn how to assess and build trust in AI solutions, Auvik’s data lake serves as a critical foundation for agentic IT operations.”

Auvik Aurora’s out-of-the-box capabilities empower IT teams without dedicated AI expertise or implementation budgets to realize value from day one. The agents enable natural-language alert creation and recommendations tailored to each IT environment and provide unique, vendor-specific assistance for command syntax and scripting. Auvik Aurora also delivers proactive device lifecycle management, surfacing end-of-life (EOL) and end-of-support (EOS) device risks before they cause an outage or security exposure.

Auvik Aurora is designed to provide value instantly, enabling IT teams and MSPs to:

    Pre-empt issues by knowing which devices to patch or replace before they cause an outage.

    Find problems faster by accessing AI-powered insights, eliminating the need to scramble when users call in for assistance.

    Resolve tickets more efficiently by leveraging context-based recommendations and command assistance for the specific device.

“Today’s IT technicians are more overloaded than ever with alerts and tickets. Auvik’s agentic framework is directly answering the market’s need for more intelligent IT insights and actionable recommendations,” said Dan Zaniewski, Chief Technology Officer, Auvik. “Auvik AI agents are naturally embedded throughout Auvik’s platform, integrated directly into the workflows IT teams spend too much time in today. The result is real customer value for both IT professionals and MSP partners alike: faster troubleshooting, smarter prioritization, and insights that simply weren’t possible before.”