TELUS and RingCentral integrate AI capabilities into Business Connect

TELUS has joined forces with RingCentral to enhance their Business Connect platform with advanced AI capabilities. This partnership aims to enhance both customer engagement and employee productivity, empowering businesses with intelligent automation tools.

Katherine Emberly, Senior Vice-President at TELUS, highlighted the competitive edge provided by integrating RingCentral’s AI capabilities, enabling businesses to elevate customer interactions while allowing teams to focus on growth.

Business Connect aims to replace traditional phone systems with a cloud-based solution that unifies calls, messages, and meetings into one platform.

As businesses grapple with increasing demands and competitive pressures, the necessity for AI-driven communications grows. The expanded capabilities of Business Connect cater to these needs with features designed to automate routine tasks and enhance customer service without the need for technical expertise.

• AI Assistant (RingCentral AVA): Offers real-time support, transforming conversations into actionable insights.
• AI Receptionist (RingCentral AIR): An AI-driven phone agent that adeptly manages caller intent, makes appointments, and directs calls intelligently.
• AI Insights (RingCentral ACE): Allows sales teams to access sentiment analysis and receive coaching to increase performance.
• AI Chat: Facilitates live website messaging, enabling support teams to address common queries swiftly, focusing on complex issues.
• AI Contact Centre (RingCX): Offers an omnichannel solution enhancing customer service and agent efficiency across numerous digital platforms.

Sandra Krief from RingCentral expressed enthusiasm about leveraging AI to continue their mission of empowering Canadian businesses with smarter and faster communication tools. 

This AI integration helps demonstrate TELUS's dedication to making technology available and practical for businesses of various sizes. Customers hope to benefit from these advancements with the expanded TELUS Business Connect platform set to launch in early 2026.