Cognigy and TeKnowledge unite to transform AI customer service solutions

Cognigy, renowned for its prowess in AI-powered customer service, has joined forces with TeKnowledge, a global tech services provider specialising in artificial intellgence, to form a strategic alliance aimed at advancing agentic AI solutions on a global scale. The partnership seeks to enable enterprises to seamlessly integrate personalised, autonomous customer service across both voice and digital channels.

As businesses evolve from traditional chatbots to sophisticated AI agents, the collaboration between Cognigy and TeKnowledge promises streamlined execution, prioritising both speed and effectiveness. Cognigy's Agentic AI platform combined with TeKnowledge's AI-centric service expertise promises to bridge the often daunting gap between strategic planning and successful implementation.

“Enterprise leaders ... they want real outcomes,” said Hardy Myers, SVP Global Partnerships at Cognigy. “With TeKnowledge, we have the expertise and scale to help our customers turn AI ambition into scalable agentic solutions.’

TeKnowledge boasts a formidable presence with over 6,000 professionals across more than 20 countries, offering comprehensive AI-first technology services. From strategic development to security reinforcement, their operations are specifically tailored to meet diverse business objectives and complexities. The company's 19 operational hubs effectively serve both technology and public sector clients around the globe.

Nidal Abou-Itaif, Chief Revenue and Transformation Officer at TeKnowledge explained, “From elevating customer experiences to modernizing operations and strengthening security, leaders are looking for real solutions that balance innovation with execution. This partnership with Cognigy unlocks the full potential of Agentic AI, helping organizations accelerate transformation while delivering measurable impact across the business.”

By harmonising technology with execution, this partnership promises:

• Rapid realisation of value through prebuilt use cases and implementation frameworks
• Enhanced customer satisfaction via personalised, contextually aware interactions
• Increased operational efficiency through the redirection of Tier-1 inquiries, allowing human agents to focus on more complex tasks
• Comprehensive support spanning from AI strategy development to deployment and optimisation