AI without process intelligence 'fails to deliver'

Celonis has released survey findings that demonstrate widespread recognition that AI requires Process Intelligence to be effective and relevant for the business. With Celonis Process Intelligence, AI gains the context it needs to understand how a business runs and how to make it run better.

The 2025 Process Optimization Report shows that the vast majority of enterprise leaders (89%) say it’s crucial that AI has the context of how their business runs if it is going to deliver meaningful results and increase operational efficiency. The majority (58%) worry that shortcomings in their processes may hinder AI’s effectiveness. The responses from over 1,600 global leaders underscore the critical role Process Intelligence plays in ensuring AI provides actionable insights, suggests impactful recommendations, and takes effective actions.

Key survey findings: Process Intelligence as the foundational enabler of AI

Nearly all enterprises are deploying AI, with only 1% of the business leaders surveyed saying they’re not. AI expectations are high for the year ahead and leaders recognize that effective AI and processes are intrinsically linked.

• 89% of leaders believe AI must understand how their business processes run to deliver effective results.

• 81% of companies plan to use AI specifically to improve business processes in the next 12 months.

• 74% of respondents say their AI budgets are increasing.

• 64% of respondents believe AI will deliver significant ROI.

• 61% of businesses report that AI applications like GenAI chatbots and assistants are already being deployed to enhance operational efficiency.

• 58% of leaders worry that process inefficiencies could limit the value they achieve from AI initiatives.

“AI agents need to be process aware - just like a GPS needs a map”, said Alex Rinke, co-founder and co-CEO of Celonis. “The survey results clearly demonstrate that business leaders recognize that there’s no effective AI without Process Intelligence. Our platform, powered by the Process Intelligence Graph, provides enterprise AI the data and context it needs to be truly game-changing.”

How Celonis enables effective enterprise AI

Celonis platform feeds AI agents with unique multi-system and system-independent process intelligence allowing them to make accurate decisions, suggest impactful recommendations, and take appropriate actions.

At Celosphere 2024, Celonis announced AgentC—a suite of AI agent tools, integrations, and partnerships that enables the Celonis community to use prebuilt AI agents or develop AI agents in the leading AI agent platforms powered by Celonis Process Intelligence.

Celonis’ role in enterprise AI has been validated by analysts and enterprise customers alike. Gartner named Celonis a leader in its 2024 Magic Quadrant™ for Process Mining Platforms, citing its ability to provide businesses with system-agnostic process insights enriched with AI-driven capabilities. Celonis also ranks 13 on Forbes 2024 Cloud 100 list, which recognizes the world’s leading private cloud companies in the areas of AI, software, infrastructure, security, and more.