Remote becomes reality

With the Covid-19 pandemic forcing mass remote working across the country, 63% of IT executives say at least a quarter of their employees will continue to work remotely permanently. That’s according to research from the leader in employee experience and creator of the experience management (XM) category, Qualtrics.

The research, conducted with more than 200 IT executives from France, Germany and the UK also shows 70% of organisations increased the frequency of employee listening since COVID-19 began, and 74% of respondents said they’re currently taking action on IT transformation projects in direct response to employee feedback.

IT executives and senior technology leaders in Europe are playing a critical role in helping their workforce navigate the global pandemic and driving employee engagement, enablement, and productivity.

“Our data shows us that 63% of IT leaders believe this new model is permanent, and the role of IT in improving the Employee Experience will only grow in importance,” said Jay Choi, EVP and GM of EmployeeXM, Qualtrics. “That’s why we believe technologies such as Qualtrics EmployeeXM for IT will be critical in supporting IT leaders and their teams rethink how they listen to the needs of their employees and act on their feedback to deliver world-class technology experiences.”

In addition to the study, Qualtrics has launched EmployeeXM for IT to help organisations deliver technology experiences that create and drive more enabled and productive workforces. The solution empowers IT teams to measure and improve technology experiences of employees by closing day-to-day technology gaps and understand where to strategically invest in the future.

EmployeeXM for IT closes employee technology gaps in four areas: 

• Provide IT and HR leaders with a holistic understanding of employees’ everyday technology experiences  
• Improve IT support processes, quality, and perception  
• Ensure new vendor implementations and project rollouts meet employee needs  
• Use employee insights to make the right investments and drive continuous improvement