“We founded VictorOps to give teams a naturally collaborative way to quickly resolve incidents,” said Todd Vernon, CEO, VictorOps. “By combining VictorOps incident management capabilities and the Splunk platform, organisations will be able to quickly resolve and even help prevent issues that degrade customer engagement. We look forward to joining Splunk and working together to help solve these complex challenges facing every Development and DevOps team.”
AI for Collaborative Incident Management
Customers around the world are demanding innovative digital experiences that place a burden on development teams to innovate faster than ever before; however, challenges such as vague alerts, reactive operations and siloed teams often get in the way of delivering high-quality customer engagements and fully embracing an IT strategy fueled by AIOps.
To combat this, organisations are increasingly turning towards artificial intelligence (AI) and machine learning (ML) solutions to help them focus on critical aspects of the customer experience. By applying ML and AI to monitoring, event management and incident management data, Splunk and VictorOps will enable DevOps teams to speed resolution and learn from past actions to make proactive recommendations.
Thousands of customers use Splunk® Enterprise to proactively monitor, visualise and get answers from their machine data. The combination of Splunk Enterprise and VictorOps will deliver a ‘Platform of Engagement’– combining monitoring, event management, on-call management and ChatOps. Ultimately, this enables modern engineering and operations teams to quickly solve problems in high-velocity deployment environments to maximise customer success.
Nearly all of the purchase price consideration will be paid in cash, funded from Splunk’s balance sheet.