Timico has announced a substantial six figure sum investment in its systems and portal development to further extend its network capabilities and provide unparalleled cloud technology to clients. The investment comes as the company continues on its journey to become a leading managed cloud service provider. The project will see considerable investment into ServiceNow, the cloud based software platform that supports IT service management and automates common business processes, and Robotic Process Automation, which enables organisations to effectively automate tasks, streamline processes and increase employee productivity.
The new systems will be live from 2018 and will act as the cornerstones of Timico’s digital transformation and systems integrations strategy, underpinning all current and future services.
The investment in ServiceNow and Robotic Process Automation will enable Timico to offer greater levels of self-service and client interaction to complement its growing investment in service management expertise. Coupled with this is the continued investment in technologies to underpin clients’ own digital transformation programmes by enabling an end-to-end journey to the cloud with rapidly scaling hybrid cloud solutions. These solutions are built on modern extensible software defined networks to strengthen business proficiency and make organisations more agile.
Martin Riley, Technical Director at Timico comments: “This ambitious investment is driven by a passion to deliver stand-out, secure technologies and services to our clients to help them truly transform their organisations with the best cloud products and services in the market. The scale of the investment demonstrates our dedication to being a global leader in cloud transformation, delivering company wide, integrated solutions with exceptional service and support.
Timico is also making ongoing investments into its existing service provider networks to add further scale and extend its capabilities in delivering a hybrid cloud network, supporting the journey from on premise IT to the public cloud, along with expanding its network security products from DDoS up to the application.
Adds Joanne Smith, Head of Client Service Management: “This investment has been strategically implemented to align with our business trajectory to consistently develop and deliver the necessary products and services to meet our clients’ digital transformation needs. We will continue to invest further in our ITIL processes and digital infrastructure to ensure that we provide an unrivalled industry-leading client experience.”
