Redundancy ensures uptime during central U.S. internet outage

Fiber cut caused by third-party construction causes widespread service disruption.

Wednesday, 25th November 2015 Posted 10 years ago in by Phil Alsop

Artisan Infrastructure says that the company’s cloud infrastructure recognized the Level 3 Communications’ fiber cut outage, and brief outages by other ISP backbone providers that leverage Level 3’s fiber backbone. Despite three backbone carriers going down that serve the Artisan cloud services, the company and its service provider customers were minimally affected. Artisan Infrastructure attributes its resilience to the company’s over engineered network, which leverages multiple peering and redundant carrier backbone feeds to support its internet connectivity pool.

According to Brian Hierholzer, CEO of Artisan Infrastructure, “While the situation in Dallas negatively affected thousands of customers upstream of the fiber cut, it did not have an impact on our customers. Although we lost three of our five internet backbone sources, the flexibility of our network allowed service provider customers to maintain services by growing traffic to two other internet providers. Situations such as this were considered in the initial design of our operation to ensure an exceptionally high level of uptime.”

“Events like the Level 3 Fiber Cut are always something you fear, and having a provider with the flexibility to proactively adapt internet backbone resources on the fly and resolve the issues made our decision to go with Artisan the correct one,” said Sean Hanna, director of technology, Waident Technology. “If we didn’t have Artisan Infrastructure as our cloud infrastructure provider this outage could have impacted us for days.”

Redundancy ensures uptime during central U.S. internet outage

Fiber cut caused by third-party construction causes widespread service disruption.

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