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Electrolux is a global leader in home appliances, developed with deep consumer insight and in close collaboration with professional users. The company sells more than 50 million products to customers in more than 150 markets every year.
“Providing consistent global support by achieving high standards in efficiency and offering employee self-service access are pivotal elements to our IT strategy,” said Marcus Claesson, chief information officer for Electrolux. “With ServiceNow, our users will have a single point of contact with IT regardless of their location, and IT will have a single system to dramatically improve the service experience.”
Starting with the ServiceNow IT Service Automation suite including Service Catalog, Incident Management, Problem Management, Change Management and Knowledge Management, Electrolux partnered with ServiceNow’s professional services team to speed time-to-value. From start to finish, the project took only nine months to go live.
