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Almost half of consumers stop doing business with a company after one bad experience

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Five9 has released its 2025 Business Leaders Customer Experience Report offering analysis of CX trends shaping how global business leaders create enduring customer experiences in the era of The New CX. Based on a survey of over 400 senior business decision-makers across the US, UK, and Canada, the report explores how global organizations are rethinking CX to build lasting customer relationships in an increasingly digital world.

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AI accelerates both attacks and defences, but critical security gaps persist

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Delinea has unveiled new research highlighting how ransomware attacks have continued to surge over the past year, despite fewer victims paying. Over two-thirds (69%) of organisations globally have fallen victim to ransomware, with 27% being hit more than once. Meanwhile, attackers are harnessing AI to automate, scale, and sharpen their operations.

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SailPoint research highlights rapid AI agent adoption, driving urgent need for evolved security

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96% of tech professionals view AI agents as a growing security risk, yet 98% of organisations plan to expand adoption.

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NEWS

Opportunities to optimise ServiceNow operations

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xtype’s 2025 State of ServiceNow Operations Report identifies key optimisation areas as organisations expand their ServiceNow implementations.

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NEWS

AI is now the leading security concern

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AI surpasses ransomware as the top concern, as organizations navigate the double-edged sword of innovation and risk.

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NEWS

Workforce crisis sparks debate over HR & IT merger

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New study of global tech leaders finds IT leaders believe combining functions could boost productivity and engagement.

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AI-powered personalisation, loyalty and human-like interactions redefine success for CX leaders.
Research indicates overconfident professional services CEOs could be sleepwalking into reputation...
NTT DATA research shows organizations shifting from experiments to investments that drive...
AI-generated attacks are the biggest cyber security worry for UK SMEs this year, according to...
Starburst introduces groundbreaking features to its data platform, promoting synchronous...
Hexnode introduces its new XDR platform, enhancing cybersecurity measures for UK organisations...
Latest Video

Hybrid working 2.0 is here – don’t panic!

Neil Patel, Director, European Marketing & Business Development, and Alan Jones, Consumer Solutions & Marketing Manager, UK&I, both at D-Link Europe Ltd, discuss the practicalities of hybrid working, with particular reference to ways in which the home office can be upgraded to ensure an optimised, secure IT environment which, in turn, will lead to an optimised employee experience.

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