NEWS

Generative and agentic AI set to transform customer service

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With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers still want a ‘human factor’.

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NEWS

Channel partners eye cloud growth but must upskill to seize opportunities

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Survey of nearly 900 Westcon-Comstor partners across eight countries reveals a desire to develop cloud capabilities amid strong customer demand.

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NEWS

More than half of UK workers would leave their job due to overcomplicated IT systems

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59% of UK employees in large businesses are feeling overwhelmed by workplace tech, with 65% of workers in the largest businesses wanting more simplified workplace technology.

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NEWS

ServiceNow to extend leading agentic AI to every employee

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ServiceNow’s agentic AI and automation strengths plus Moveworks’ front‑end AI assistant and enterprise search technology to accelerate enterprise AI adoption and innovation.

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NEWS

Talent shortage concerns drive shift to skills-based strategies

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Workday has released “The Global State of Skills”, revealing a pressing challenge for businesses worldwide: More than half (51%) of business leaders are worried about future talent shortages, and only 32% are confident their organisation has the skills needed for long-term success.

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NEWS

Significant growth opportunity for global MSPs with cybersecurity leading the way

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Research highlights key disruptive trends including the buildout of true cyber resilience, as well as compliance, co-managed, and AI.

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35% of data breaches were caused by human error last year.
The 2024 Fortra State of Cybersecurity Survey uncovers the key security challenges and...
Organisations with advanced identity security see reduced cyber risk, increased business value and...
As ransomware actors continue to adapt, the new report underscores the importance of vigilance,...
Despite belief in plans, businesses’ AI strategies, execution for end-to-end lifecycles will not...
Research by Fivetran and Vanson Bourne highlights the importance of data quality and addressing the...
Latest Video

Hybrid working 2.0 is here – don’t panic!

Neil Patel, Director, European Marketing & Business Development, and Alan Jones, Consumer Solutions & Marketing Manager, UK&I, both at D-Link Europe Ltd, discuss the practicalities of hybrid working, with particular reference to ways in which the home office can be upgraded to ensure an optimised, secure IT environment which, in turn, will lead to an optimised employee experience.

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