Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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SUSE Cloud 4 now available, featuring Ceph distributed storage

Latest SUSE Cloud also includes advanced VMware capabilities plus enhanced scalability, automation and availability to ease enterprise OpenStack adoption and reduce costs.

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Security breaches can go undiscovered for weeks

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Tripwire, Inc has announced the results of a survey of 215 attendees at the Black Hat USA 2014 security conference in Las Vegas, Nevada.

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Increased demand for web apps hampered by lack of critical penetration

Inevitable growth of web apps leading to innovative new use cases yet many organisations still struggle with security implementation and testing.

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IT professionals lack confidence to manage governance, risk and compliance

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Dell Software survey shows nearly 100 percent of respondents in finance, retail and healthcare industries are worried about capability to meet compliance objectives.

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VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an organization's existing servers into an AWS-like agile, self-service private cloud within minutes. The platform significantly reduces the operational complexity for IT and offers single pane of glass management of Docker, KVM and VMware vSphere. Platform9 is currently in beta with a dozen mid-to-large sized organizations.

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IT Europa and Angel Business Communications have published details of the agenda of the ninth...
Capgemini to expand data and insights capabilities to meet growing market demands.
F5’s State of Application Services Report showed that 88% of surveyed EMEA organisations are...
According to a recently published report by Dell’Oro Group server unit shipments are expected...
The worldwide public cloud services market, including Infrastructure as a Service (IaaS), Platform...
Digital transformation, migration to the enterprise cloud and increasing customer demands have tech...
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Ferrari: A New Perspective on Cybersecurity

Ferrari took a strategic decision to choose Kaspersky Lab as their IT Security provider. They wanted to introduce more stringent IT security measures, both to protect their core business and to ensure an increase in safety. Find out more in this exclusive video.

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