VIDEO

TrueSight: BizOps for Capacity Management

  • Published in

Cerner has applied DevOps principles to their capacity management practice – and call it BizOps. This new BizOps model allows them to better service their internal clients – faster, more accurate recommendations that have built the trusted relationships needed for fast, efficient service.

Read More

VIDEO

Stephane Zantain on Customer Engagement

  • Published in

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Read More

Bi-directional ServiceNow integration provides unique visibility across business and IT landscapes.
SailPoint has found that 86% of IT experts in EMEA expect their organisation’s number of SaaS...
Riverbed’s Alluvio Aternity Digital Experience Management solution has given Kent Community...
Contact centre leaders report empathy leads the way, hybrid models will be the future, and...
Drata has introduced its Third-Party Risk Management (TPRM) offering, empowering customers to...
Refining network monitoring vital in optimising performance but cost issues remain.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Read more