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All SAP customers can now enable industry leading observability for their SAP infrastructure,...
Charles Stanley is using Sunrise ITSM SaaS to transform its service management and adopt an...
IT leaders seek to consolidate support and services into a single vendor to achieve greater...
xtype unveils the 2026 State of ServiceNow Operations Survey at The ServiceNow World Forum, aiming...
Summer release offers insights into network health from devices and interfaces to infrastructure,...
Gartner forecasts a $6.08 trillion IT expenditure for 2026, marking a 9.8% growth from 2025....
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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