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New functionality helps organisations manage and reduce IT complexity to gain a competitive...
SolarWinds has launched SolarWinds N-central 12.2, which hosts a wide range of new features...
The fast growth startup expanded its use of Freshworks’ ITSM platform Freshservice across...
Automates IT support to cut costs, reduce human-handled tickets by 75%, and ensure enterprise...
New KACE Systems Deployment Appliance (SDA) 7.0 provides broader scope of endpoint management...
The SaaS-based offering, available immediately, complements the company’s current IT Service...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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