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Organisations can now confidently create highly accurate automation for common IT operations and...
UK businesses invest heavily in AI, but structural challenges hinder large-scale productivity...
BT’s Digital unit is working to modernise the Group’s service management with the delivery of a...
A new survey from leading market research firm IDC reveals that a unified view of digital...
Aconso expands its integration with Workday to support HR document management, aiming to streamline...
Canals has launched AI tools designed to support processes across wholesale distribution, including...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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