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Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...
A survey of 650 global CISOs examines how security leaders are navigating AI adoption, expanding...
Tata Group and OpenAI agree partnership spanning AI innovation, infrastructure and workforce...
Bell Cyber launches managed cybersecurity service for Canadian SMEs, leveraging WatchGuard...
Paessler AG announces a partnership with Rhebo to provide joint customers with all-round monitoring...
GoTo Resolve now includes free remote monitoring and management, advanced helpdesk functionality,...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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