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BMC embeds GPT across AI-driven service and operations management portfolio.
Lenovo appoints Tikiri Wanduragala as the new Technology Leader for its UKI business, with a focus...
Before-and-after analysis and one-second root cause granularity for open-source and NoSQL...
F5 unveils new AI-powered tools to streamline operations and enhance security for cross-functional...
OCI services now coupled with ServiceNow’s IT Operations Management (ITOM) Visibility, enabling...
Gartner reveals top contenders in the AI race, highlighting companies setting trends in various...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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