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The Perfect Storm – digital, data, and changing business models

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By David Clamp, Managing Director, Merlin Digital Consulting Ltd.

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NEWS

Self-service and AI are redefining how consumers view customer service

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Two-thirds (66%) of UK consumers would choose text-based channels over speaking with a live person on the phone when it comes to customer service.

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NEWS

Inertia threatens digital change

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A new report released by Harvard Business Review Analytic Services in association with DXC Technology, reveals that companies expect pressures from digital technology disruption to accelerate and intensify, yet worry that organizational inertia and resistance to change will hold them back.

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Digital platform offers Robotic Process Automation as a Service

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DXC Technology has launched DXC Agile Process Automation (APA), a new digital platform that combines cloud and robotic process automation (RPA) with embedded artificial intelligence (AI) to enhance a company’s business processes.

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NEWS

Two thirds of channel companies eager to enter into new partnerships

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Nearly two thirds (61%) of channel businesses are looking for new companies to partner with between now and 2020. This is according to research carried out by OnePoll, commissioned by Agilitas, the leading European innovator of customer driven IT channel services.

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NEWS

Six ways AI will develop in 2018

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By Kriti Sharma. VP, Artificial Intelligence at Sage.

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Atos and Huma, the digital health innovator, have announced a 5-year strategic global partnership...
Five-year agreement to deliver cloud-based services to support innovative growth and provide tools...
Research by ISACA finds that digital trust strategies are being neglected, despite one in five...
chapmanbdsp and Keysource have formed a new partnership to create an exciting new offer focused on...
Study finds just one in 20 (6%) businesses has developed an entirely digital trading relationship...
CompTIA projects 5% industry growth for 2018, identifies 12 trends to watch this year.
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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