NEWS

BBVA selects IPsoft to automate its customer support services

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BBVA and IPsofthave form ed a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia. 

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Majority of businesses missing sales and revenue as a result of inefficient marketing technology

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Nearly all respondents cite a lack of maturity in their marketing technology and poor collaboration between CIOs and CMOs as key barriers preventing them delivering great customer experiences.

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Failing to meet customer expectations

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Nearly two-thirds of respondents in the UK (58%) say more work is needed by companies to improve their online experience.

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NEWS

93 per cent of businesses cannot use analytics to predict individual customers’ needs

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Lack of predictive analytics traps customers in vicious cycles based on their past selves.

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BLOG

From buzzword to boardroom – what’s next for machine learning?

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By Bastian Nominacher, co-founder and co-CEO, Celonis.

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BLOG

Bridge the IT skills gap, Hal

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Artificial intelligence (AI) hasn’t always had favourable representation in pop culture. In Stanley Kubrick’s 2001: A Space Odyssey (1968), homicidal supercomputer Hal demonstrated how AI could surpass the intelligence of a human — and for humans, the results weren’t so great. In reality, AI threatens our jobs more than our lives. Here, Graham Smith, head of marketing at Microsoft recruitment partner Curo Talent, explains why IT workers needn’t worry about the AI takeover.

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Gartner, Inc. predicts that through 2027, Fortune 500 companies will shift $500 billion from energy...
Logicalis is the first Cisco partner to receive the inaugural global accolade.
OnBase content services platform, Acuo vendor neutral archive and NilRead image viewer to form IT...
Next step in Cisco partner program evolution to support partner competitiveness and recognise deep...
TIBCO Software Inc. has released the initial results of the 2018 TIBCO CXO Innovation Survey...
The Erste Bank Oesterrreich has implemented a new cutting-edge remote consultation service based on...
Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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