NEWS

Divisions between IT and business could impact customer experience

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Study highlights lack of investment in areas most likely to have a positive CX impact.

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NEWS

Over half of IT departments failing to deliver on projects

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Integration challenges continue to slow down digital transformation initiatives, as many organisations don’t have a company-wide API strategy.

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VIDEO

Defining digital customer experience

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Rich Lyons, Executive Vice President at Capgemini DCX, defines digital customer experience as it relates to sales, marketing, commerce, and service.

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BLOG

Unlocking employee productivity with mobile experiences

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By Sally Sourbron, Senior HR Director, EMEA, ServiceNow.

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BLOG

Whose Customer?

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Cloud services now underpin every aspect of IT investment. From office applications to core business systems and, increasingly, artificial intelligence, a robust cloud service offering is a fundamental component of any MSP business model. But how much trust do you have in your Cloud Services Provider (CSP)? In today’s challenging marketplace, clients are hard to find, even harder to win – so it can be more than frustrating to discover the CSP is also selling direct and poaching the...

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NEWS

Testing times ahead

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Survey of over 100 leading digital enterprises reveals that web and mobile app test automation rates remain low. However, many organizations are looking to invest in automation solutions within the year.

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New Civica report uncovers workforce challenges and strategies for a future-ready workforce.
While 88% of IT professionals are exploring building GenAI-powered apps, security and governance...
The same single, connected experience that helps millions of businesses, non-profits and classrooms...
Gen Z is resetting expectations for digital experiences.
Leading Peruvian pharmacy chain improves assortment, space planning and analytic capabilities with...
Speedcast has launched Speedcast SmartView, an innovative, network-optimized remote video and audio...
Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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