75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions. The findings also reveal European executives see investing in cloud and AI as becoming central to CX strategy.
Read MoreWhile 84% of global executives believe responsible AI (RAI) should be on top management agendas, only 25% have comprehensive RAI programs in place, as shown in a joint study published today by MIT Sloan Management Review (MIT SMR) and Boston Consulting Group (BCG).
Read MoreThe Trust has selected BridgeHead’s HealthStore® Independent Clinical Archive to underpin its application decommissioning programme whilst ensuring all data remains accessible throughout its 25-year retention period.
Read MoreBy Sam Cross, Chief Revenue Officer and SVP – Americas at Airswift, the global workforce solutions partner for the STEM industries.
Read MoreBy Mark Wass, Strategic Sales Director, UK and North EMEA at CloudBlue.
Read MoreBy Jim Liddle, VP Product, Nasuni.
Read More