NEWS

3 out of 4 of European businesses have invested in AI for CX

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75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions. The findings also reveal European executives see investing in cloud and AI as becoming central to CX strategy.

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NEWS

Responsible AI - a top management issue

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While 84% of global executives believe responsible AI (RAI) should be on top management agendas, only 25% have comprehensive RAI programs in place, as shown in a joint study published today by MIT Sloan Management Review (MIT SMR) and Boston Consulting Group (BCG).

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NEWS

Derby and Burton NHS choose BridgeHead to retire legacy applications

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The Trust has selected BridgeHead’s HealthStore® Independent Clinical Archive to underpin its application decommissioning programme whilst ensuring all data remains accessible throughout its 25-year retention period.

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BLOG

Energy workers are the answer to the tech talent shortage and pay packages alone will not attract them

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By Sam Cross, Chief Revenue Officer and SVP – Americas at Airswift, the global workforce solutions partner for the STEM industries.

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BLOG

Identifying hidden channel costs and how to eliminate them

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By Mark Wass, Strategic Sales Director, UK and North EMEA at CloudBlue.

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Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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