NEWS

Orchestrating the CX capability

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Leveraging the power of Enlighten AI to orchestrate consumer interactions for interruptible digital and voice engagements across agent and agentless journeys at massive scale.

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NEWS

75% of workers say leadership has prioritised structure over collaboration

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Transformation during the pandemic did not focus on how people collaborate, leading to a new contributing factor to the great resignation and quiet quitting.

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NEWS

Dubai launches ‘Unleashing the Power of Data through Private Synthetic Data’ report

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Digital Dubai has launched the first Synthetic Data Implementation Framework, making Dubai the first city in the world to do so. Designed to promote and facilitate the use of synthetic data, the framework is set to increase opportunities to share high-value data, whilst protecting the sensitive information it contains. Digital Dubai wants to use synthetic data to deliver on its mission of boosting data-led innovation and driving the digitisation of Dubai’s economy.

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NEWS

WithSecure research reveals IT decision-makers’ concerns on supply chain disruption

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67% of IT decision-makers believe supply chain issues in the UK will remain the same or worsen in the next year.

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NEWS

Nearly three fifths of UK workers are wasting up to 40 hours every year on tech set-up for meetings

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MAXHUB research reveals that 18-24-year-olds take the longest to set up tech for virtual video calls.

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NEWS

Global combined market down for first time in a quarter since 2016

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Contracting activity, however, remains at near record levels.

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Senior professionals at utility companies are calling for more government funding to help drive...
International Data Corporation (IDC) currently forecasts worldwide IT spending to decline 2.7% this...
Germany's tech market will likely contract by roughly 5%, while France and UK's could fall by 8–9%
Report shows 72% of professionals have become more innovative in the last 12 months than in the...
Four out of five prefer that human customer service interactions remain a part of customer service.
New roles at company's second Irish site will focus on engineering, technical support and inside...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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