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National Customer Service Week: How technology can enable a great customer experience

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Over the past few years, customer expectations have risen significantly as demands for a fast, reliable and personalised experience have increased. In fact, over 65% of people have higher expectations for customer service today than they did 3-5 years ago. With markets only growing more and more competitive each year, it's all too easy for customers to go elsewhere if they are not satisfied meaning prioritising customer service is mission-critical for today’s organisations.

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Channel leaders prioritising Customer Experience and Company Culture

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Agilitas releases 2023 Channel Trends Report - Unlocking the Power of Total Experience.

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Can serverless architectures deliver for businesses?

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By Rahul Pradhan, VP Product, Couchbase.

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Ada Lovelace Day: Hear from six successful women in STEM on the need for better representation in the tech industry

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Tuesday 10th October marks Ada Lovelace Day, an annual celebration of women’s achievements in science, technology, engineering and mathematics (STEM)

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NEWS

Companies struggle with operational challenges in a hybrid world

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Sporadic firmware updates, inadequate endpoint protection, and inaccurate asset databases harm enterprise security and efficiency.

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NEWS

Digital employee experience key to attracting young employees

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Riverbed Global Digital Employee Experience (DEX) Survey 2023 explores expectations of ‘digital natives,’ hybrid work, evolving role of IT, and challenges and strategies to delivering an exceptional DEX.

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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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