Bias in customer service is a problem, but could Artificial Intelligence and Robots save the day?

  • Published in

It’s National Customer Service Week this week, and one of the key themes being discussed is the use of AI technology and chatbots for serving customers. One big debate for the week is whether chatbots will or will not eliminate any inadvertent bias in how customers are treated.

Read More

Digital Workplace uses Blockchain

  • Published in

Invotra, providers of secure digital communications platforms for enterprises, has launched what it says is the first ever digital workplace that utilises blockchain.

Read More

Stephen Bryant joins DigitalRoute as CTO

  • Published in

DigitalRoute, provider of Data Integration solutions globally, has appointed Stephen Bryant to the position of CTO.

Read More

NIIT Technologies appoints Gautam Samanta as its European Head

  • Published in

NIIT Technologies Limited, a leading global IT solutions organization, has appointed Gautam Samanta as the head of Europe. In this role, Gautam will be responsible for spearheading the Company's growth in the Europe region and will be based in London.

Read More

IT insights from SMBs

  • Published in

Annual survey of SMB and midmarket enterprises highlights growing maturity of those IT organisations achieving operational excellence and the key metrics for highest performing enterprises.

Read More

NEWS

IOT projects on the increase

  • Published in

Vodafone has published its fifth annual IoT Barometer Report  – the leading global survey of business sentiment regarding investment and innovation in the Internet of Things.

Read More

Professional services firms optimistic about growth in 2024, with a 13% uplift in firms expecting...
The balance of deploying secure applications vs. time to market continues to be the biggest risk to...
The continuing consumerisation of business customers has fundamentally shifted organisational...
Two-thirds of businesses and almost half of consumers have switched vendors due to a loss of...
It’s less than a week to go until IP EXPO Manchester 2019 brings leaders in the technology...
Fujitsu has updated its greenhouse gas reduction targets as efforts towards decarbonization gain...
Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

Read more