NEWS

Self-service and AI are redefining how consumers view customer service

  • Published in

Two-thirds (66%) of UK consumers would choose text-based channels over speaking with a live person on the phone when it comes to customer service.

Read More

NEWS

Inertia threatens digital change

  • Published in

A new report released by Harvard Business Review Analytic Services in association with DXC Technology, reveals that companies expect pressures from digital technology disruption to accelerate and intensify, yet worry that organizational inertia and resistance to change will hold them back.

Read More

Digital platform offers Robotic Process Automation as a Service

  • Published in

DXC Technology has launched DXC Agile Process Automation (APA), a new digital platform that combines cloud and robotic process automation (RPA) with embedded artificial intelligence (AI) to enhance a company’s business processes.

Read More

NEWS

Two thirds of channel companies eager to enter into new partnerships

  • Published in

Nearly two thirds (61%) of channel businesses are looking for new companies to partner with between now and 2020. This is according to research carried out by OnePoll, commissioned by Agilitas, the leading European innovator of customer driven IT channel services.

Read More

NEWS

Six ways AI will develop in 2018

  • Published in

By Kriti Sharma. VP, Artificial Intelligence at Sage.

Read More

Software AG names Sanjay Brahmawar as new Chief Executive Officer

  • Published in

The Supervisory Board of Software AG has appointed Sanjay Brahmawar (47) as the new Chief Executive Officer of Software AG for five years as of August 1, 2018. Brahmawar succeeds Karl-Heinz Streibich (65), who will step down after more than 14 years at the top at Software AG as he has reached the recommended age limit.

Read More

Atos UK&I has secured an initial ten year contract with University College London Hospitals...
Cloud-based infrastructure (33%) and cyber security (33%) are the joint highest-rated digital...
The digital transformation fuelled by the COVID-19 has speeded up the growth of the world's largest...
Despite workers emphasising the critical role of tech, the overwhelming majority of employees...
Study finds by 2030 67% of customer engagement will be handled by smart machines. Do brands run the...
Customer intelligence company, Acxiom, has partnered with Tealium to enable South Western Railway...
Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

Read more