NEWS

BBVA selects IPsoft to automate its customer support services

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BBVA and IPsofthave form ed a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia. 

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Majority of businesses missing sales and revenue as a result of inefficient marketing technology

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Nearly all respondents cite a lack of maturity in their marketing technology and poor collaboration between CIOs and CMOs as key barriers preventing them delivering great customer experiences.

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Failing to meet customer expectations

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Nearly two-thirds of respondents in the UK (58%) say more work is needed by companies to improve their online experience.

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NEWS

93 per cent of businesses cannot use analytics to predict individual customers’ needs

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Lack of predictive analytics traps customers in vicious cycles based on their past selves.

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Databricks conquers AI dilemma with unified analytics

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Despite the allure of artificial intelligence (AI), most enterprises are struggling to succeed with AI. Preliminary findings of a Databricks commissioned research study reveals that 96 percent of organizations say data-related challenges are the most common obstacle when moving AI projects to production.

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UK enterprises have reached cloud tipping point, but people are greatest barrier to success

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A new report from Skytap and 451 Research shows that despite appetite to modernise, 74 percent of tech leaders report more than half of applications remain on-premises, creating internal skills challenges.

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End-to-end observability and security enables the central software provider of leading digital...
To support businesses on their journey to Net Zero, Alchemy - a fast-growing circular tech company...
Digital transformation often fails because of an inability to onboard suppliers and poor user...
A new report from hackajob reveals that while the Covid-19 pandemic has changed tech workers...
New end-to-end recruiting platform will provide better digital experience for 180,000 potential...
Sustainability will be a core priority for IT leads over the next two years with more than four in...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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