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NEWS

Customer engagement saw dramatic decline across the economy during COVID-19 lockdown

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Customer call volumes fall by more than 90% in worst-hit industries, but estate agents experience surge in June.

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NEWS

IT leaders not equipped to handle post-pandemic workplace

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Predicted rise in spending on technology as decision makers focus on digital collaboration tools.

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NEWS

Retail workers remain positive

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Despite unanticipated challenges, retail workers find new sense of pride as ‘key workers’.

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NEWS

Mindtree partners with Husqvarna Group

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Gardening product manufacturer shifts toward product IT operating model to increase agility.

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NEWS

Pandemic speeds up digital transformation efforts by five years or more

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Twilio has published the results of a global survey measuring the impact and outlook of the COVID-19 pandemic on businesses’ digital engagement strategies.

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NEWS

Remote work study suggests bosses need more time

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While 95% of business leaders are comfortable with employees working remote, 69% said they were not completely prepared to support extensive remote work at the start of the COVID-19 outbreak.

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Fujitsu Accelerator programme to drive faster innovation for customers and rapid scalability for...
NinjaOne has released findings from its latest report on the trends and challenges impacting...
Meets customers’ needs for more sustainability and budgeting with predictable payment schedules...
NICE has published the 2024 International Happiness Index, its inaugural research which highlights...
Lumen Technologies is integrating Blue Planet’s AI agents into its network operations to support...
Salesforce is migrating more than 200,000 systems from CentOS Linux to Red Hat Enterprise Linux 9,...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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