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Customer experience maturity leads to business resilience, revenue growth and agent retention

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Companies that have continued to invest in their customer experience (CX) over the past year are 16 times more likely to have maximised their resiliency during the pandemic and three times more likely to have grown their customer base year over year, according to new research released by Zendesk, in partnership with Enterprise Strategy Group (ESG).

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ControlUp and VMware expand partnership

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ControlUp is excited to announce VMware will resell ControlUp’s new digital employee experience management solutions, making them available to VMware Horizon customers. ControlUp Remote DX and Scoutbees solutions provide Horizon customers with a unique window into remote workers’ local area networks, and perform synthetic testing to spot potential problem areas before they result in employee frustration and hamper productivity.

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Mainframes making a digital difference

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New offerings help customers improve software quality, reduce risk, and increase resilience.

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Fujitsu initiates next phase of its "Work Life Shift"

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The new phase of Fujitsu's own internal "Work Life Shift" aims to create a true hybrid working model by combining effective use of remote work and real office communication.

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Skills gaps holding financial institutions back

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Banking Circle research reveals roadblocks stopping Banks and FinTechs futureproofing their organisations.

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NEWS

Survey reveals supply chain concerns

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64% of executives don’t know who to call if their supply chains were attacked.

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A new report by the Capgemini Research Institute has found that financial services firms are...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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