Digital Newsletter
Each week our editor Phil Alsop rounds up the most popular articles, videos and expert opinions. We compile this into a Digital Newsletter and send it straight to your inbox every week.
Digital Magazines
We'll let you know each time a new edition of Data Centre Solutions is released so that you're always kept up-to-date with the latest and greatest news and press releases.
Video Magazines
The Data Centre Solutions Video magazine contains the latest Zoom interviews with experts in the industry.
Customer contact center operations are set to undergo a transformation to improve customer experience delivery, finds new research from Frost & Sullivan. Commissioned by Webhelp, the study of over 1,000 senior customer experience management professionals, finds organizations are embracing technology and new ways of working to deliver improved customer service, with 98% planning to transform operations within 24 months.
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Notable trends include: opting for a hardware upgrade over a refresh, improving start up time and educating employees on simple greener IT practices.
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Canonical announces that Pacific Textiles chose Canonical Charmed OpenStack for its infrastructure upgrade. The new private cloud environment allows keeping the legacy workloads running continuously and launching new cloud-native services simultaneously.
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“The Great Customer Resignation,” fueled by poor customer experience (CX) and a lack of customer centricity, is hitting businesses hard, new research from SugarCRM has found. The average customer turnover rate is now nearly one-third globally and 33 percent in the UK, meaning businesses are losing nearly one out of every three customers they gain.
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Nutanix has published the findings of the recently commissioned IDC CXO Survey, outlining that while companies are building better digital habits and systems, a shift is needed from digital culture to value realisation. Surveying leaders across EMEA, the IDC InfoBrief, sponsored by Nutanix, From Digital Culture to Value Realisation showed that 84% of IT leads in EMEA are under pressure to deliver on digital transformation (DX) strategies, and 90% of organisations in EMEA recognise that having a...
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Digitopia has found that the digital maturity average has improved from 2.7 in 2020 to 2.8 in 2021 across all industries and geographies, according to its Digital Maturity Index (DMI). The same survey found that organisations are reasonably aware of their digital needs, falling in the ‘organised’ and ‘integrated’ phases where steps are being taken to improve capabilities in leveraging data and enhancing operations.
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Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.
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