Genesys Experience Index launches with new tailored solution to help contact centres improve agent satisfaction and engagement.
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The world’s leading Internet Exchange operators to introduce new cutting-edge 100G LR-1 technology.
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Major global producer of low-carbon electricity leverages unified observability and security platform to deliver seamless digital services to its customers.
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Organizations are lagging in modernizing legacy apps and data; the study also finds that modernization initiatives lack clear leadership.
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Research reveals 35% of CIOs believe global growth ambitions are constrained by legacy systems and fast growth economies are lower priority due to perceived complexity.
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Survey shows while 85% of global businesses pursue the benefits of AI, building the infrastructure to support it remains a priority.
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