By Agam Kohli, Director, CX Solutions Engineering at Odigo.
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By Nancy Powell UK & Ireland Sustainability Manager at HP.
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Over the past few years, customer expectations have risen significantly as demands for a fast, reliable and personalised experience have increased. In fact, over 65% of people have higher expectations for customer service today than they did 3-5 years ago. With markets only growing more and more competitive each year, it's all too easy for customers to go elsewhere if they are not satisfied meaning prioritising customer service is mission-critical for today’s organisations.
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By Rahul Pradhan, VP Product, Couchbase.
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Tuesday 10th October marks Ada Lovelace Day, an annual celebration of women’s achievements in science, technology, engineering and mathematics (STEM)
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