By Neil Hammerton, CEO, Natterbox.
Read MoreBy Glen de Vos, Chief Technology Officer, Aptiv.
Read MoreYour digital strategy must be driven by a clear understanding of the customer’s needs and the way your products relate to them. Digital transformation doesn’t require a radical rethink of a business model that previously brought success – it simply means leveraging better, more efficient technologies to meet and exceed customer expectations and allow data to shape strategic priorities. Thomas Honor?, CEO of Columbus explains how vital peer insight from early adopters can help...
Read MoreBy Anil Gandharve, VP and head of Retail, CPG and Manufacturing, Mindtree.
Read MoreBy Nick Keen, Project Manager at Cloud Technology Solutions .
Read MoreThere’s an ongoing battle between digitalisation and the drive to consistently achieve the all-important human touch in customer service. Chatbots, automation and artificial intelligence are solving the woes of customer service teams — and customers — worldwide. Or so it would seem.
Read More