NEWS

Zendesk Relate 2026: Velocity, vision, and the autonomous service workforce

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At its 2026 Relate event in Colorado, Zendesk outlined its push towards an autonomous service workforce, revealing new AI platform capabilities. The event focused on balancing AI-driven scale with trust, governance, and operational resilience.

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NEWS

Zendesk reveals autonomous service workforce

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Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.

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NEWS

Data the primary AI blocker

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Nasuni has published the findings from its annual industry research report, The State of Enterprise File Data Annual Report 2026.

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NEWS

HPE delivers Unified Private Clouds and Data Platforms

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New private cloud, storage, and data protection solutions simplify operations, strengthen resilience, and accelerate AI data pipelines.

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NEWS

Cequence Security reveals agent personas for enhanced AI agent management

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Cequence Security has introduced Agent Personas to provide more granular control over AI agent access and actions within enterprise environments.

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NEWS

Decoding the AI productivity paradox in software development

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Harness report finds that AI coding tools are being widely adopted in software engineering, with productivity gains alongside emerging challenges in performance measurement and visibility.

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HGF partners with Simpson Associates to transform their data estate, fortifying their position as a...
Volkswagen Group UK has awarded River Software a three-year contract to implement Loop, a business...
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How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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