Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.
Read MoreLatest SUSE Cloud also includes advanced VMware capabilities plus enhanced scalability, automation and availability to ease enterprise OpenStack adoption and reduce costs.
Read MoreDefense Information Systems Agency selects Unisys to continue supporting the department's enterprise resource planning, systems management and other activities.
Read MoreTripwire, Inc has announced the results of a survey of 215 attendees at the Black Hat USA 2014 security conference in Las Vegas, Nevada.
Read More80% of IT decision makers agree that backing up their organisation’s vital information near their offices gives them peace of mind.
Read MoreInevitable growth of web apps leading to innovative new use cases yet many organisations still struggle with security implementation and testing.
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