Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

Read More

SUSE Cloud 4 now available, featuring Ceph distributed storage

Latest SUSE Cloud also includes advanced VMware capabilities plus enhanced scalability, automation and availability to ease enterprise OpenStack adoption and reduce costs.

Read More

Unisys wins contract worth up to 28 million dollars

Defense Information Systems Agency selects Unisys to continue supporting the department's enterprise resource planning, systems management and other activities.

Read More

Security breaches can go undiscovered for weeks

  • Published in

Tripwire, Inc has announced the results of a survey of 215 attendees at the Black Hat USA 2014 security conference in Las Vegas, Nevada.

Read More

Survey reveals importance of hosting outsourced data locally

80% of IT decision makers agree that backing up their organisation’s vital information near their offices gives them peace of mind.

Read More

Increased demand for web apps hampered by lack of critical penetration

Inevitable growth of web apps leading to innovative new use cases yet many organisations still struggle with security implementation and testing.

Read More

Exabeam Advanced Analytics solution selected for ability to deliver military-grade threat...
Canonical has launched Managed Apps - enabling enterprises to have their apps deployed and operated...
HCL Technologies (HCL), a leading global technology company, has launched its Amazon Web Services...
Further colocation capacity strategically located to Slough and Bristol.
Claranet, one of Europe’s leading managed services providers, is to become Hamburg-based...
Google Cloud is working with Reckitt Benckiser (RB) to drive stronger customer engagement as the...
Latest Video

Solve 2015: London - Andy Williams, Rackspace

Solve London - How Great Support Matters in a SaaS World.

Read more