Data Centre Solutions

Customer service being overlooked, survey shows

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Commissioned by KANA Software, the survey shows that the majority of business managers think customer service plays little part in generating additional revenue

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Next-generation SLB now available in Europe and Asia; Enterprise users improve customer response time, reduce IT management costs, and maximise productivity

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Synergy Health, the trusted experts in global health, have selected assyst, the leading IT Service Management (ITSM) solution from Axios Systems, to optimize IT service delivery to their global user base.

Published in Design + Optimisation

Data Centre & Cloud specialists Onyx Group are celebrating once more as they have been named as one of the official Cloud Computing suppliers to the government.

Published in Infrastructure + Hardware

First ten days of the event saw data volume at 32 terabytes, already more than the entire 2010 World Cup.

Published in Design + Optimisation

Zendesk, Inc. has launched Insights, its next-generation analytics tool for organizations to measure and visualize the impact of their customer service interactions managed through its cloud-based customer service platform.