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Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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SUSE Cloud 4 now available, featuring Ceph distributed storage

Latest SUSE Cloud also includes advanced VMware capabilities plus enhanced scalability, automation and availability to ease enterprise OpenStack adoption and reduce costs.

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Unisys wins contract worth up to 28 million dollars

Defense Information Systems Agency selects Unisys to continue supporting the department's enterprise resource planning, systems management and other activities.

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Security breaches can go undiscovered for weeks

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Tripwire, Inc has announced the results of a survey of 215 attendees at the Black Hat USA 2014 security conference in Las Vegas, Nevada.

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Survey reveals importance of hosting outsourced data locally

80% of IT decision makers agree that backing up their organisation’s vital information near their offices gives them peace of mind.

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Increased demand for web apps hampered by lack of critical penetration

Inevitable growth of web apps leading to innovative new use cases yet many organisations still struggle with security implementation and testing.

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The healthcare sector is twice as likely to face data breach consequences as any other industry...
Trustwave has unveiled new database security scanning and testing software that helps organizations...
NetApp has been selected by the University of Cambridge to modernize its IT systems and satisfy the...
Rackspace Technology announces SBTi approval of its net-zero emission goals, aligning with global...
Japan’s leading Internet Exchange, JPNAP, operated by INTERNET MULTIFEED will extend their...
Collaboration will Optimize OpenStack-based FusionSphere to take full advantage of Intel®...
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Solve 2015: London - Andy Williams, Rackspace

Solve London - How Great Support Matters in a SaaS World.

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