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Security and automation are top priorities

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Kaseya’s seventh benchmark survey finds cybersecurity and data protection continue to present the biggest challenges amidst a rise in cyberattacks.

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Chatbots need to raise their game?

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CM.com, a global Conversational Commerce platform, has released the details of new industry research examining the impact of chatbots on customer service and employee experience.

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April King Legal to offer clients AI legal advice with Amelia

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Nottingham, UK-based law firm hires Amelia as a digital legal assistant to improve client experience of legal services.

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Intelligent automation can unlock $850 million annual value for CSPs

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CSPs across North America, Europe, Latin America, EMEA and APAC disclose plans for automation.

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Majority of organisations plan automation investment

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New survey reveals that 48% accelerated automation projects as a result of the pandemic, with cost savings, customer satisfaction, and employee productivity as primary drivers.

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ABBYY launches no-code platform Vantage 2 and AI Marketplace

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Vantage 2 delivers ready-to-use AI skills for intelligent automation. The ABBYY Marketplace allows users to try cognitive skills accelerating their automation initiatives.

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Capgemini's World Quality Report 2018 shows that customer experience is the top priority for...
Almost two thirds (65%) of contact centre employees believe that the introduction of automation and...
89% of businesses see success in majority of automation projects; 25% in every project.
Global robotic process automation (RPA) software revenue is projected to reach $1.89 billion in...
New strategic alliance will bring the Automation 360 platform to Google Cloud, and generate...
Robotic Process Automation exceeded respondents' expectations in improved data quality, compliance...
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