A new portfolio of solutions to help organizations fuel innovation and deliver real business outcomes using Artificial Intelligence.
Read MoreAs Google Duplex inches closer to becoming a reality, new research by Aspect Software has revealed that over half of consumers (52 per cent) would be comfortable communicating with a customer service robot that closely mimics human behaviour over the phone. While this indicates a growing acceptance of customer service technology that is increasingly human-like, there also remain a number of concerns about the impact this will have on the role of human agents.
Read MoreArtificial intelligence (AI) is increasingly making its way into the workplace, with virtual personal assistants (VPAs) and other forms of chatbots now augmenting human performance in many organisations. Gartner, Inc. predicts that, by 2021, 70 per cent of organisations will assist their employees’ productivity by integrating AI in the workplace. This development will prompt 10 per cent of organisations to add a digital harassment policy to workplace regulation.
Read MoreCEMPRESSO Customer Care deployed to increase the efficiency of service troubleshooting.
Read MoreThe Central Nervous System for IT gives enterprises the deepest visibility into complex multi-cloud environments, delivers machine learning insights, and automates tasks to free up resources and accelerate innovation.
Read MoreAnalytics Intelligence partners with Tealium to provide frontline business users with a simple and effective way to standardise, enrich, distribute, and activate customer data in real time.
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