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Zendesk Relate 2026: Velocity, vision, and the autonomous service workforce

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At its 2026 Relate event in Colorado, Zendesk outlined its push towards an autonomous service workforce, revealing new AI platform capabilities. The event focused on balancing AI-driven scale with trust, governance, and operational resilience.

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43% of enterprise AI initiatives may fail as leaders face shrinking timelines for impact

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HCLTech has released findings from its latest Enterprise AI Market Report, The AI Impact Imperatives, 2026, highlighting a growing execution gap as enterprises race to scale AI while facing mounting pressure to deliver results within increasingly compressed timeframes.

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Vespertec and PEAK:AIO form partnership

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The collaboration will bring together PEAK:AIO's software-defined AI storage software and Vespertec's AI infrastructure expertise, with a joint solution targeting enterprise and hyperscale AI workloads.

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Zendesk reveals autonomous service workforce

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Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.

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Cyber security climbs the SMB agenda, as AI pressure exposes resilience gaps

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New global research shows strong investment intent, yet weaknesses in day‑to‑day security and growing AI and third‑party risk are leaving many businesses exposed.

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NEWS

Data the primary AI blocker

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Nasuni has published the findings from its annual industry research report, The State of Enterprise File Data Annual Report 2026.

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IBM and Meta launch the AI Alliance
Findings from 1,700 technical professionals across 15 countries revealed 58% YoY growth of...
Nearly half (49%) of organizations plan to extend Cognitive and AI capabilities for security to...
Development of the APJ’s first AI Data Protection Officer Assistant with Rackspace Technology’s...
New ServiceNow Now Assist and Microsoft Copilot integration brings the power of two generative AI...
Businesses are embracing AI despite data concerns, highlighting a need for strong infrastructure...
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Docker on IoT devices

Docker is an open platform for developers and system administrators to build, ship and run distributed applications. With Docker, IT organizations shrink application delivery from months to minutes, frictionlessly move workloads between data centers and the cloud and can achieve up to 20X greater efficiency in their use of computing resources. Inspired by an active community and by transparent, open source innovation, Docker containers have been downloaded more than 700 million times and Docker is used by millions of developers across thousands of the world?s most innovative organizations, including eBay, Baidu, the BBC, Goldman Sachs, Groupon, ING, Yelp, and Spotify. Docker?s rapid adoption has catalyzed an active ecosystem, resulting in more than 180,000 ?Dockerized? applications, over 40 Docker-related startups and integration partnerships with AWS, Cloud Foundry, Google, IBM, Microsoft, OpenStack, Rackspace, Red Hat and VMware.

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