NEWS

Consumers confused by mobility jargon

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Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

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Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Avast and Stanford University present findings from the largest empirical analysis of the state of...
A new algorithm which can be introduced into existing components could speed up the advent of the...
Cisco has launched its new IT Operations Readiness Index revealing how data is transforming the way...
The UK’s cornerstone Smart Buildings event is back with more visitors, more stands and more...
Collaboration makes it easier for customers to deploy Internet of Things (IoT) solutions across...
The manufacturing landscape is about to change and change in a big way, according to ABI Research,...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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