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Consumers confused by mobility jargon

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Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

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Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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New Capgemini report reveals that upskilling programs help fulfil automation’s productivity...
Research by Harvard Business Review Analytic Services, sponsored by ThoughtSpot, shows only 7% of...
Idrica is involved in a pilot project which focuses on remote reading of drinking water consumption...
Infinidat, provider of multi-petabyte data storage solutions, has joined forces with VMware to...
Synaptek is a new Digital Innovation Division dedicated to enabling better ways of working through...
The partnership brings together the leading players in the IoT ecosystem under one umbrella for the...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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