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Consumers confused by mobility jargon

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Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries across Europe highlighting a significant knowledge gap in consumer understanding around the future of mobility, with marked differences in awareness and understanding between countries and age groups.

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NEWS

Customer experience is now the top priority for quality assurance

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Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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Syniverse has published the findings of research conducted by Omdia into the concerns and...
Deal will see nationwide deployment of IoT coverage for enterprises enabled by Nokia’s Worldwide...
Cloud service provider, ANS Group, is set to support leading property company, Bruntwood, in...
Ninety-two percent of AI leaders train their technologists in ethics; 74 percent evaluate AI...
Office includes Digital Pumpkin innovation hub to navigate digital transformation challenges.
McConnell Dowell, a leading infrastructure construction company has selected Orange Business...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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