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The better the customer experience, the more pressure on the point-of-sale
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Considerable effort is invested in optimising the customer experience, but adding more technology-driven features puts more pressure on achieving a seamless purchase transaction without hiccups, writes Cisco ThousandEyes’ Mike Hicks.

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How channel providers must transform in the era of rapid technological advancements
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By Jonathan Wright, Director of Products and Operations at GCX.

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Everything will be connected

Even though 5G networks are expected to grow and develop for years to come, technology strategists are already offering up visions that look far beyond 5G. If their 6G scenarios become reality, we can expect a wonderland of communications in the 2030s. Alexander Pabst, Vice President Market...

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Could Natural Language Understanding transform trust in utility CX?

By Agam Kohli, Director, CX Solutions Engineering at Odigo.

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Protecting digital trust from erosion

By Mark Molyneux, EMEA CTO at Cohesity.

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Becoming Forest Positive: Don't just go beyond, regenerate

By Nancy Powell UK & Ireland Sustainability Manager at HP.

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National Customer Service Week: How technology can enable a great customer experience

Over the past few years, customer expectations have risen significantly as demands for a fast,...

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Ada Lovelace Day: Hear from six successful women in STEM on the need for better representation in the tech industry

Tuesday 10th October marks Ada Lovelace Day, an annual celebration of women’s achievements in...

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Why intelligent automation can provide a lifeline for cancer care

By Karen Gorman, Account Director - Healthcare, SS&C Blue Prism.

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News

TE Connectivity introduces its 56G MezzaWave connectors, offering enhanced signal integrity for technologies in data centres, automation, and defence.
Corning partners with US Conec to enhance AI network connectivity through PRIZM TMT technology, facilitating higher fibre densities in data centres.
Capita enhances efficiency by expanding its AI adoption strategy with Multiverse, aiming to train more employees and embed AI-driven capabilities across the organisation.
All-in-one platforms offer convenience, but retail and SaaS companies report they can limit growth, adaptability, and control over technology and data.