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Zendesk Relate 2026: Velocity, vision, and the autonomous service workforce

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At its 2026 Relate event in Colorado, Zendesk outlined its push towards an autonomous service workforce, revealing new AI platform capabilities. The event focused on balancing AI-driven scale with trust, governance, and operational resilience.

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NEWS

Automation will reshape IT operations within three years, say a third of teams

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SolarWinds research reveals growing confidence in automation, however concerns around accuracy, skills and oversight remain.

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NEWS

Downtime is a systemic business crisis

600 billion annual impact: Aggregate downtime costs for the Global 2000 have soared 50% in two years.

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NEWS

43% of enterprise AI initiatives may fail as leaders face shrinking timelines for impact

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HCLTech has released findings from its latest Enterprise AI Market Report, The AI Impact Imperatives, 2026, highlighting a growing execution gap as enterprises race to scale AI while facing mounting pressure to deliver results within increasingly compressed timeframes.

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NEWS

Zendesk reveals autonomous service workforce

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Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.

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NEWS

Strong returns from transformation - but only with the right data foundations

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Enterprises are investing heavily in digital transformation, but new research suggests the financial returns depend on taking a more deliberate, Data-First approach.

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Kao Data partners with Discover Tech, aiming to provide immersive tech sector experiences for young...
Nearly two thirds (61%) of channel businesses are looking for new companies to partner with...
Non-profit goes virtual to continue delivering critical services to families and children across,...
Despite belief in plans, businesses’ AI strategies, execution for end-to-end lifecycles will not...
International Data Corporation (IDC) currently forecasts worldwide IT spending to decline 2.7% this...
Focus on digital transformation, persistent skills shortages and new risks around cloud migration...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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