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NEWS

Zendesk reveals autonomous service workforce

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Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.

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NEWS

Strong returns from transformation - but only with the right data foundations

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Enterprises are investing heavily in digital transformation, but new research suggests the financial returns depend on taking a more deliberate, Data-First approach.

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NEWS

Cequence Security reveals agent personas for enhanced AI agent management

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Cequence Security has introduced Agent Personas to provide more granular control over AI agent access and actions within enterprise environments.

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Financial threats amplify: rising concerns in the industry

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Cybercrime in the financial sector has intensified, with AI posing new challenges. CrowdStrike report finds that asset theft reached record levels in 2025 due to advanced tactics.

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Decoding the AI productivity paradox in software development

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Harness report finds that AI coding tools are being widely adopted in software engineering, with productivity gains alongside emerging challenges in performance measurement and visibility.

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NEWS

Public sector's transition to agentic AI: challenges and opportunities

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Public sector leaders globally are evaluating agentic AI for autonomous task completion as workforce pressures and data governance requirements shape adoption strategies.

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NTT DATA partners with Paris FC for digital innovation, elevating fan interactions and community...
Multi-industry poll finds FS businesses are lagging on investment in identity management and cloud...
Despite workers emphasising the critical role of tech, the overwhelming majority of employees...
Skillsoft has introduced several platform enhancements to help organizations transition to...
Almost all organisations have cloud-enabled digital transformation plans but IT teams say execution...
Capgemini strengthens existing partnership with new three-year Master Services Agreement.
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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