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Abnormal AI strengthens leadership with strategic appointments

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Abnormal AI strengthens its team with key executive hires amid rising AI-generated cybersecurity threats, aiming to enhance product innovation and customer support.

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Zendesk Q&A with Emma Acton: Inside the shift to brand-led, AI-driven marketing

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In a Q&A with Zendesk’s VP Marketing EMEA, Emma Acton reflects on how enterprise marketing is evolving. She discusses the shift towards brand-led demand, the continued evolution of account-based marketing, and the growing complexity of measuring customer journeys in an AI-driven environment.

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Zendesk Relate 2026: Velocity, vision, and the autonomous service workforce

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At its 2026 Relate event in Colorado, Zendesk outlined its push towards an autonomous service workforce, revealing new AI platform capabilities. The event focused on balancing AI-driven scale with trust, governance, and operational resilience.

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Zendesk reveals autonomous service workforce

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Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.

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NEWS

Data the primary AI blocker

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Nasuni has published the findings from its annual industry research report, The State of Enterprise File Data Annual Report 2026.

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HPE delivers Unified Private Clouds and Data Platforms

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New private cloud, storage, and data protection solutions simplify operations, strengthen resilience, and accelerate AI data pipelines.

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Flexible options, funded directly by the specialist distributor, will help partners easily...
Quest Software has released the newest iterations of erwin Data Intelligence and erwin Data...
Paf, an international gaming company founded on the Šland Islands, has chosen Sumo Logic to help...
According to new research from the Infosys Knowledge Institute, companies can generate over $460...
New joint go-to-market initiative will accelerate cloud analytics with BigQuery and Robust, proven...
Cuts custom reporting from 16 days to two minutes leading to increased customer value and...
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How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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